Frequently Asked Questions

Have Questions?

We Have Answers!

The quickest way to book a cleaning is to call or you can book directly from our website! Click any of our convenient “Book Now” buttons, & you’ll be directed to our booking system.


When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking.If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.


How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”

-If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.

-If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”

-If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “


Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
All exterior surfaces in all rooms
Floors are mopped and vacuumed
Bathroom (complete toilet clean, shower, handles, tub, drain)
Bedroom shelving, nightstands, bed frames, tidy up bed)
All window sills


All extras are not included (must be selected for an additional cost)

The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.


Everything included in a standard clean + Baseboards
Light switches & Door handles
Detailed Dusting
Back Splashes and Faucet Fixtures are polished
Light organization of all rooms (for detailed organization select add on)
Extra hour included for high detail areas


When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.


All extras are not included (must be selected for an additional cost)

A deep clean is recommended for all first time cleaning by Pristine Pros Cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 

If you cancel within 24 hours, it is a non refundable half charge. 

Our hours of operation are:
Monday – Friday: 8am-6pm
Saturday: By Appointment Only
Sunday: CLOSED

Yes, upon request. Please understand that our professionals have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different professional.

You do not! However, if it’s your first time signing up for a Pristine Pros Cleaning service, initial introductions always help develop the personable relationship with your home professional.

Yes! Our products are eco-friendly & 100% plant based!


In some instances “harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.


Overall, we do our best to use no harsh chemicals as much as possible.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Professional.

This seldomly occurs but accidents do happen. Please  contact our office immediately to work with our insurance to get the object of value replaced.

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our professionals.

Our professionals will always find more to do to clean up your home with the time you’ve paid for. If a professional does happen to leave early contact our offices immediately.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

No, are rates are calculated by the information you provide on our booking platform. We provide some of the lowest rates in the industry.

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with, or a Standard Cleaning was booked where a Deep Cleaning was needed.

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. By selecting 1 of 3 options we can ensure there will be enough time to clean your home.